NISSAN CANADA DATA INCIDENT CLASS ACTION

  1. What are the class actions about?
  2. Why is there a Settlement?
  3. How do I know if I am a settlement class member?
  4. Who is excluded from the Settlement?
  5. What is available under the Settlement?
  6. How do I make a claim?
  7. What evidence do I need to prove my claim?
  8. Can I submit a claim on behalf of someone else?
  9. Who will review my claim?
  10. What if my claim is found to be incomplete?
  11. Do I have a lawyer in this case?
  12. How will the lawyers representing the Settlement Class be paid?
  13. What happens if I do nothing at all?
  1. What are the class actions about?

    In 2018, two class actions (the "Class Actions") were commenced, the first in Ontario against Nissan Canada Inc., Nissan Canada Financial Services Inc. and Nissan North America, Inc. (the "Ontario Action").

    The individuals who filed these Class Actions are referred to as the “Representative Plaintiffs”, and Nissan Canada Inc., Nissan Canada Financial Services Inc. / Services Financier Nissan Canada Inc. and Nissan North America, Inc. (collectively “Nissan”) are called the “Defendants” (the Representative Plaintiffs and the Defendants are, together, the “Parties”). The Representative Plaintiffs allege that Nissan is liable for damages resulting from an incident in which it received an anonymous email from an unknown attacker on or around December 11, 2017 claiming to have information about Nissan customers, and demanding a ransom be paid to return the data (the “Data Incident”). Nissan does not admit any of the Representative Plaintiffs’ allegations.

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  2. Why is there a Settlement?

    The Parties have negotiated a settlement of the Class Actions (the "Settlement") to avoid the cost and risk of further litigation, including potential trials, and to provide settlement class members with reasonable compensation in exchange for releasing Nissan from any potential liability. The Settlement does not mean that Nissan did anything wrong, and the courts did not decide which Party was right.

    Plaintiffs and Class Counsel believe that the Settlement is fair, reasonable and in the best interests of the settlement class. The Settlement has been approved by the Ontario and Quebec courts.

    The Settlement Agreement, along with its schedules, describe in greater detail the rights and obligations of all the parties and is available here.

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  3. How do I know if I am a settlement class member?

    Members of the settlement class in the Quebec Action include:

    1. Residents in Quebec who had an active lease or loan with Nissan between December 22, 2016 and January 12, 2017;
    2. Residents in Quebec who received a letter from Nissan in January 2018 informing them of the Data Incident.


    Members of the settlement class in the Ontario Action include:

    1. Residents in the rest of Canada (excluding Quebec) who had active leases or loans with Nissan between December 22, 2016 and January 12, 2017.

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  4. Who is excluded from the Settlement?

    Only settlement class members who meet certain criteria are eligible to submit claims in the proposed Settlement. You are excluded from making a claim in the proposed Settlement if:

    • you are not a settlement class member under the terms of the Settlement Agreement;
    • you previously and validly opted out of the Ontario Action or the Quebec Action in writing; or
    • you previously settled claims against Nissan and executed a release in favour of Nissan in relation to matters that are the subject of the Ontario or Quebec Actions.

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  5. What is available under the Settlement?

    Under the Settlement, Nissan has agreed to provide a settlement fund of CAD $1,820,000.00 to pay settlement class member claims. This fund is divided into two funds, the "Documented Claims" fund and the "Undocumented Claims" fund. The Documented Claims fund is capped at a maximum of CAD $410,000 and the Undocumented Claims fund is capped at a maximum of CAD $1,410,000. This is the maximum amount that will be settled and paid for by Nissan in satisfaction of any Documented Claims and Undocumented Claims.

    To be eligible for payment, settlement class members must submit a claim form for either a Documented Claim or an Undocumented Claim. 

    Documented Claims:
    Settlement class members who have suffered damages, losses, costs and/or unreimbursed expenses caused by the Data Incident and who submit a claim form evidencing (i) their membership in the settlement class; and (ii) documented damages incurred as a result of the Data Incident (including as a result of having received a letter informing them of the Data Incident in the Quebec Action), may be eligible to claim reimbursement of such damages. 

    Documented Claims may include damages, losses, costs and/or unreimbursed expenses related to:

    • Disbursements incurred such as for purchasing extra insurance;
    • Credit-related costs (such as buying credit reports, credit monitoring or identity theft protection, or costs to place a freeze or alert on your credit report); or
    • Other costs or unreimbursed expenses as a result of the Data Incident.


    Settlement class members must provide reasonable documentary evidence to get reimbursed for a Documented Claim. This documentary evidence may include invoices, receipts, financial records or photos. Only expenses actually incurred by the settlement class member and directly caused by the Data Incident will be approved.

    Settlement class members who submit a Claim that is approved as a Documented Claim will be eligible for the reimbursement of their damages, up to a maximum of CAD $2,500.

    Undocumented Claims:

    Settlement class members who do not have documentation or proof of damages may be eligible to submit an Undocumented Claim. To do so, the class member must submit a claim form establishing that they are a member of the settlement class. 

    Settlement class members who submit a Claim that is approved as an Undocumented Claim will be entitled to CAD $35 for reimbursement of lost time.

    Settlement class members are not eligible to receive payment for both a Documented Claim and an Undocumented Claim (i.e., Settlement class members will be entitled only to submit either a Documented Claim or an Undocumented Claim).

    If either the capped Documented Claims fund or the capped Undocumented Claims fund is insufficient to pay all approved Documented or Undocumented Claims, respectively, each approved Claim will be proportionally reduced

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  6. How do I make a claim?

    Settlement class members must submit a claim form by October 21, 2024.

    Click here to submit a claim form.

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  7. What evidence do I need to prove my claim?

    Supporting documentation must be submitted with the claim form to be eligible for a Documented Claim. The supporting documentation required for a Documented Claim is evidence of: (i) membership in the settlement class; and (ii) documentary evidence of damages incurred as a result of the Data Incident (including as a result of having received a letter informing them of the Data Incident in the Quebec Action) such as invoices, receipts, financial records or photos.

    Settlement class members who submit an Undocumented Claim must establish their membership in the settlement class but do not need to provide any documentary evidence of damages.

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  8. Can I submit a claim on behalf of someone else?

    Yes, you can submit a claim on behalf of someone else if you have legal authority to do so. If a claim is being submitted on behalf of someone else, the person completing the claim form must explain why he/she has the authority to act on behalf of the settlement class member and must attach a copy of any Certificate of Appointment of Estate Trustee, Power of Attorney or other document establishing that authority.

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  9. Who will review my claim?

    A third party claims administrator, RicePoint Administration Inc. (the "Claims Administrator") will be appointed by the courts to administer the Settlement and verify the claims. Once you submit a claim, it will be reviewed by the Claims Administrator and if the claim is valid, the Claims Administrator will send you the payment directly.

    The Claims Administrator has the sole and exclusive responsibility for the verification of claims. The Claims Administrator will ensure that each claim is accompanied by the required evidence of either a Documented Claim or Undocumented Claim before approving the claim.

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  10. What if my claim is found to be incomplete?

    Settlement class members that submit deficient claims will be notified by the Claims Administrator. The settlement class member will then have thirty (30) days to submit materials to cure any deficiencies. The Claims Administrator will then make a final decision regarding the admissibility of the claim and advise the settlement class member accordingly.

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  11. Do I have a lawyer in this case?

    Yes. The law firms representing the Ontario class ("Ontario Class Counsel") and the Quebec class ("Quebec Class Counsel") are listed below. You will not be charged for contacting these lawyers for more information. If you want to be represented by your own lawyer, you may hire one at your own expense.

    Ontario Class Counsel:

    McKenzie Lake Lawyers LLP

    140 Fullarton Street, Suite 1800

    London, ON  N6A 5P2

    Toll-Free Telephone: 1-844-672-5666

    Email: [email protected]

    Landy Marr Kats LLP

    2 Sheppard Avenue East, Suite 900

    Toronto, ON  M2N 5Y7

    Telephone: 416-221-9343

    Email: [email protected]

    Du Vernet, Stewart

    1392 Hurontario Street

    Mississauga, ON  L5G 3H4

    Telephone: 416-231-1668

    Email: [email protected]

    Quebec Class Counsel:

    Lex Group Inc.

    4101 Sherbrooke Street West

    Westmount, Quebec, H3Z 1A7

    Telephone: 514-451-5500 (ext. 101)

    Email: [email protected]

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  12. How will the lawyers representing the Settlement Class be paid?

    Class Counsel worked on a contingency-fee basis, meaning that no fees were charged at any stage of the lawsuits until after the Settlement Agreement was approved. At the same time that the Courts approved the Settlement, the Court approved Class Counsel’s fees in the amount of $816,522.79, plus applicable taxes of $106,147.96, plus disbursements (out-of-pocket expenses) of $95,993.35, for a total of $1,018,664.10. The Courts determined that this amount is fair and reasonable. This amount includes the $490,000 Contribution to Class Counsel Fees that Nissan agreed to pay as part of the Settlement in addition to the Capped Settlement Fund.

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  13. What happens if I do nothing at all?

    If you do nothing at all, you will not receive any indemnification from the Settlement. In order to receive indemnification from the Settlement, you must submit a Claim Form with the supporting documents/evidence specified on the Claim Form on or before the deadline to make a claim: October 21, 2024. Unless you previously and validly excluded yourself (opted out), you won’t be able to start a lawsuit, continue a lawsuit, or be part of any other lawsuit against Nissan about the legal issues in these class actions.

    However, even if you take no action, you will keep your right to sue Nissan for any other claims not resolved by the Settlement, subject to applicable limitation periods.

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